Refund policy
Effective 16 September 2026
Not yet final. Company registration is in progress. The registered name, address and contact details on this page are placeholders and will be completed before the service accepts payment.
This policy explains what happens when something goes wrong, and how to get your money back if you want it. It applies to all purchases of credits for Nyansapo Teachers.
1.If a generation fails, the credit returns by itself
A credit is spent when you start a week and returned automatically if that week does not produce its documents. You do not need to ask, and you do not need to notice.
The return is recorded in your credit history with the reason beside it, so you can always see what happened. This is built into the Service rather than handled case by case: nothing is worse for a teacher than paying and receiving nothing.
A generation that produces both documents has been delivered, and its credit is not returned automatically — but see clause 3 if the documents are not what you paid for.
2.Unused credits
Credits never expire. If you buy ten and use four, the remaining six wait for you, including across terms and school years.
You may ask for unused credits to be refunded to the payment method you bought them with. Write to PENDING from the email address on your account. We will process the refund within fourteen days.
Credits already spent on documents that were delivered cannot be refunded under this clause, because the work was done and paid for on your behalf.
3.If the documents are not usable
The Service generates documents automatically and asks you to check them before you submit anything. Even so, a set of documents may arrive that is plainly wrong — the wrong topic, a plan that does not match the week you chose, or content that could not reasonably be taught.
Tell us within fourteen days, with the note in question, and we will return the credit. We would rather return a credit than have you submit something you are not happy with.
4.Payments that went wrong
If you were charged and received no credits, tell us and we will investigate with Paystack and put it right. If you were charged twice for the same purchase, the duplicate is refunded in full.
5.How to ask
Email PENDING from the address on your account, telling us what you are asking for and, where it relates to a particular week, which one. We will reply within five working days and complete any refund within fourteen days of agreeing it.
Refunds are returned to the original payment method. We cannot refund mobile money to a different number, or a card payment to a wallet.
6.Contact
PENDING REGISTRATION, Ashanti Region, Ghana. Email PENDING.